Privacy Policy

Last updated: 30 April 2026 (rev. 2)

This Privacy Policy explains how Gault Enterprises Inc. (doing business as NZ Country Manuka; "we", "us", "our") collects, uses, shares, and protects your personal information when you visit nzcountrymanuka.com (the "Site"), purchase from us, or interact with our marketing.

We try to keep this policy as plain-English as a privacy policy can be. If anything is unclear, email us at hello@nzcountry.com and we will explain.

1. Who we are

• Legal entity: Gault Enterprises Inc., trading as NZ Country Manuka
• Address: 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States
• Contact: hello@nzcountry.com · +1 (727) 400-8423

2. What we collect

Information you give us when you place an order, create an account, sign up to our email list, fill in a form, or contact us:

• Name, email address, postal address, phone number
• Payment details (card number, billing address) — handled by our payment processors, never stored on our servers
• Order history and customer-service correspondence
• Marketing preferences (and unsubscribe events)

Information we collect automatically when you browse the Site:

• Device & browser information (IP address, device type, operating system, browser, language)
• Usage data (pages viewed, time on page, click and scroll behaviour, referring URLs)
• Cookies and similar tracking technologies (see Section 6)
• Product interest signals derived from on-site behaviour

We do not knowingly collect special-category personal data (health, biometric, etc.) and we ask that you do not send any to us in support correspondence.

3. How we use your information

• Fulfil orders — process payments, ship products, send order updates, manage returns
• Customer service — respond to your enquiries and resolve issues
• Marketing — send you emails or SMS about products, restocks, and content (only where you have opted in or where allowed under applicable law; you can unsubscribe at any time)
• Improve the Site — analyse usage to find and fix bugs, refine layout, improve content
• Personalise content and advertising — show you relevant products on the Site and targeted ads on third-party platforms (with your consent where required)
• Fraud prevention and legal compliance — screen orders, comply with tax and consumer-protection law, respond to lawful requests

4. Who we share your information with (sub-processors)

We share personal information with the following service providers strictly for the purposes above. Each is bound by a data-processing agreement.

• Shopify Inc. — e-commerce platform, hosting, checkout, order processing. Shopify privacy policy →
• Omnisend (Soundest Ltd) — email and SMS marketing, automation, analytics. Omnisend privacy policy →
• Microsoft Clarity — anonymised user-experience analytics, session replays, heatmaps (used to improve the Site). Microsoft privacy statement →
• Google LLC — Google Analytics (usage analytics), Google Ads (advertising), Search Console (site indexing). Google privacy policy →
• Meta Platforms Inc. — Facebook & Instagram Pixel, Conversions API, advertising. Meta privacy policy →
• Amazon.com Services LLC — Buy With Prime checkout, fulfilment by Amazon (FBA) for shipping. Amazon privacy notice →
• Payment processors — Shop Pay, Stripe, PayPal, and credit-card networks for payment authorisation
• Shipping carriers — USPS, UPS, FedEx, Royal Mail and equivalents to deliver your orders
• Government and legal bodies — only where required by law (tax, customs, lawful subpoena)

We do not sell your personal information for money. Some advertising activities (Meta, Google) may qualify as "sharing" or "selling" under California law (CCPA/CPRA) and similar US state laws — see Section 8 for your right to opt out.

5. International transfers

We are a US business and your information will be processed in the United States. If you are in the United Kingdom, European Union, or another jurisdiction with strict data-export rules, your information may be transferred outside that jurisdiction. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.

6. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyse usage, and deliver advertising. Categories:

• Strictly necessary — checkout, login, fraud prevention. Cannot be turned off.
• Functional — remembering preferences and currency.
• Analytics — Microsoft Clarity, Google Analytics, Omnisend on-site tracking.
• Marketing — Meta Pixel, Google Ads tag, Omnisend email-engagement pixels.

Where required by law (e.g. UK/EU GDPR, ePrivacy), we ask for consent before placing non-essential cookies. You can change your preferences at any time using the cookie banner or your browser settings. Disabling cookies may limit Site functionality.

We do not currently respond to "Do Not Track" browser signals because no industry standard for them yet exists, but we honour Global Privacy Control (GPC) signals where required by law.

7. Data retention

• Order records — kept for up to 7 years to meet tax, accounting, and consumer-protection requirements.
• Customer-service correspondence — kept for up to 3 years.
• Marketing data — kept until you unsubscribe, plus a short suppression record so we don't email you again.
• Analytics data — retained per platform defaults (typically 14 months for Google Analytics; 13 months for Microsoft Clarity).

You can ask us to delete your data sooner — see Section 8.

8. Your rights

For everyone — you can ask us to:

• Confirm what personal information we hold about you and provide a copy
• Correct information that is wrong or incomplete
• Delete your information (subject to legal retention requirements)
• Stop sending you marketing (use the unsubscribe link or email us)

If you are in California (CCPA / CPRA): you also have the right to know what categories of personal information we collect, the right to limit use of "sensitive personal information", the right to opt out of "sale" or "sharing" of your data for cross-context behavioural advertising, and the right to non-discrimination for exercising these rights. To opt out of advertising-related sharing, click the cookie banner's "Reject" option or email us at hello@nzcountry.com with the subject line "California Opt-Out".

If you are in Virginia, Colorado, Connecticut, Utah, Texas, or other US states with consumer-privacy laws: you have rights similar to the California rights above; we honour them on the same basis.

If you are in the United Kingdom or European Union (UK GDPR / EU GDPR): you also have the right to data portability, the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your supervisory authority (in the UK, the Information Commissioner's Office at ico.org.uk).

To exercise any of these rights, email hello@nzcountry.com. We will verify your identity and respond within the time limits required by law (typically 30–45 days).

9. Opting out of advertising

You can opt out of personalised advertising at any time:

• Meta (Facebook / Instagram): facebook.com/settings/?tab=ads
• Google: adssettings.google.com
• Industry-wide US opt-outs: optout.aboutads.info (DAA) and networkadvertising.org/choices (NAI)
• UK/EU: youronlinechoices.eu

10. Security

We use commercially reasonable safeguards — encryption in transit (TLS), restricted access controls, vetted sub-processors, and PCI-compliant payment handling — to protect your information. No system is perfectly secure, so we cannot guarantee absolute security; if a breach affecting your data occurs, we will notify you as required by law.

11. Children

The Site is intended for general audiences. Our products are gentle skincare and food-grade honey suitable for most people, but we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact hello@nzcountry.com and we will delete it.

12. Third-party links

The Site may link to third-party websites (e.g. Amazon storefront, supplier pages). Their privacy practices are their own — we are not responsible for what they do with your information once you leave the Site.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page tells you when. Material changes will be communicated by email or by a banner on the Site.

14. Contact us

Privacy enquiries, data-subject requests, complaints — anything privacy-related:

NZ Country Manuka (Gault Enterprises Inc.)
7901 4th St N, Suite 300
St. Petersburg, FL 33702, United States
Email: hello@nzcountry.com
Phone: +1 (727) 400-8423